All the orders are shipped within 24 hours.
You get a notification once your parcel is dispatched
We use EVRI tracked service
Standard UK delivery time: 3- 5working days
Express £6.99 DPD next day or UPS
Please note, orders placed after 2pm (UK time) will be dispatched the next working day.
RETURN & EXCHANGE POLICY
Items purchased in store can be exchanged or you may get a credit note valid for 12 months.
For purchases made online, our 30 days return policy allows you to shop with peace of mind. We will process returns up to 30 days from date of purchase for items in unworn or unused condition with tags attached.
If you are not satisfied with the items condition
(product arrived damaged or not as seen on the website) you must get in touch within 24 hours & send a photograph of the damaged goods.
Please note, we cannot process exchanges or refunds in the following cases:
- If you simply change your mind. If you would like to exchange an item, please return in original condition for a full refund (less original shipping cost) and place a new order.
- If you have used the products.
- Please send us an email with the subject title 'Return Request and Your Order Number', explaining the reason for your return to firstname.lastname@example.org. Shipping costs are non-refundable unless the item was faulty or if the item was shipped incorrectly due to a mistake on our behalf. In all other instances, return shipping costs are the responsibility of the customer.
- Send items back via our designated carrier to the address below. Email us with the shipping tracking number immediately after. We do not accept any loss of damage to products during transit.
29 Reading Road
Once your return has been received, we will inspect the items and send you an email to notify you that a refund has been processed. Your refund will be credited to your original method of payment minus initial shipping cost. Please allow up to 10 business days for your bank to post the refund to your account.